Shipping & Returns

Shipping

 

Where we ship

 

We currently ship within South Africa only.

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Processing time

 

Orders are typically processed within 1–3 business days.

Processing times may be longer during new drops, promotions, or public holidays.

 

You will receive a confirmation email once your order has been processed and dispatched.

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Delivery time

 

Delivery times vary depending on your location and courier service.

Estimated delivery timelines are shown at checkout and may be subject to courier delays outside our control.

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Shipping costs

 

Standard delivery is free within South Africa.

 

Free delivery applies to standard shipping only.

Any additional delivery options, if available, will be clearly displayed at checkout.

 

 

 

Returns

 

Return eligibility

 

Returns are accepted only if all conditions below are met:

    •    The item is unworn and unused

    •    All original tags are attached

    •    The item is returned in its original condition

 

Items that show signs of wear, washing, or damage may not be eligible for return.

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Return timeframe

 

Return requests must be submitted within a reasonable period after delivery, as specified in your order confirmation or return instructions.

 

Each return request is reviewed individually.

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Non-returnable items

 

Certain items may be non-returnable, including:

    •    Final sale items

    •    Items marked as non-returnable at the time of purchase

 

Where applicable, this will be clearly stated on the product page.

 

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Return process

 

To request a return, please contact our support team with your order details.

Return instructions will be provided once your request has been reviewed.

 

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Return shipping costs

 

Return shipping costs are the responsibility of the customer unless otherwise stated.

 

Original shipping fees are non-refundable.

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Exchanges

 

We do not guarantee exchanges due to limited stock availability.

If an exchange is requested, it will be handled on a case-by-case basis and subject to stock availability.

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Damaged or incorrect items

 

If you receive an item that is damaged or incorrect, please contact us as soon as possible after delivery with your order number and relevant details.

 

Each case will be reviewed individually.

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Important notes

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    •    LUX SALE CLUB operates on a limited-stock, curated drop model

    •    Items may sell out quickly and may not be restocked

    •    We recommend reviewing product details carefully before purchasing

 

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Contact

 

If you have any questions regarding shipping or returns, please contact our support team before placing your order. Email: support@luxsaleclub.com